ae99's Privacy Policy

ae99 ("we", "our", "platform") operates a reliable online betting and casino service for users in Bangladesh. This privacy policy ("policy") describes how we collect, process, store, and disclose your personal information.

This policy applies to ae99's website, mobile platform, and all associated services. By using our services, you are considered to have consented to the methods of data collection and use described in this policy.

We have full respect for your privacy. Keeping your information secure is a fundamental responsibility of ours and an integral part of the quality of our services. You are requested to read this policy carefully before registering with ae99.

In the event of changes to this policy, we will publish a notice on the platform. For significant changes, registered users will also be notified by email.

ae99 may collect the following types of information:

2.1 Identity Information

• Full name, date of birth, and gender
• National ID (NID) or passport number (for verification purposes)
• Email address and mobile number
• Any profile information you provide

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account details (for transaction processing only)
• Deposit and withdrawal history
• Transaction reference numbers

2.3 Technical Information

• IP address and device identifier
• Browser type and operating system
• Login duration and activity logs
• Information collected from cookies and similar tracking technologies

2.4 Gaming Information

• Betting history and preferred games
• Win and loss records
• Bonus and promotion usage details

Note: We never store your full payment account PIN or password. Financial verification is completed through the secure gateways of the relevant payment service providers.

ae99 uses your information for the following legitimate purposes:

3.1 Account Management

Your identity information is required to create, maintain, and verify your account. This ensures the security and reliability of our service and prevents unauthorized access.

3.2 Financial Transaction Processing

Financial information is used to complete your deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to ensure transaction security. This information is also required to properly administer the minimum deposit of ৳200 and minimum withdrawal of ৳500 policy.

3.3 Ensuring Responsible Gaming

Gaming behavior is analyzed to identify problematic gambling tendencies and take necessary steps to protect users. ae99 believes in responsible gaming.

3.4 Security and Fraud Prevention

Technical information is used to prevent harmful activities such as cyberattacks, account hacking, and money laundering. This protects the interests of all our users.

3.5 Service Improvement

User experience is analyzed to continuously improve platform features, game variety, and support quality. ae99 is committed to providing an ever-better service.

3.6 Communication

Your contact information is used to send important account updates, transaction confirmations, and security alerts. Promotional messages will only be sent if you have given your consent.

ae99 employs industry-standard technical and administrative measures to keep your information secure. The key elements of our security framework are as follows:

4.1 Encryption Technology

All your data transmissions are secured through SSL (Secure Socket Layer) encryption. This means no third party can read or alter the information during transfer.

4.2 Access Control

Only those employees who need access to your personal information to carry out their duties have access to it. Every access is logged and monitored.

4.3 Data Retention Period

Data for active accounts is stored for the purpose of providing services. After an account is closed, data may be retained for as long as required to meet legal obligations, after which it is securely deleted.

4.4 Data Center Security

Our servers and data centers operate under strict physical and digital security measures. Regular security audits and vulnerability assessments are conducted.

ae99 never sells or rents your personal information. However, information may be disclosed in the following limited circumstances:

5.1 Payment Service Providers

The minimum information required to complete transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant service provider. This information is used solely for that specific transaction.

5.2 Legal Obligations

In cases of court orders, legal investigations, or government directives, information required by law may be provided to the relevant authorities. We will notify you in advance where possible.

5.3 Security Protection

Information may be shared with security experts or law enforcement agencies as needed for investigations into fraud, money laundering, or cybercrime.

5.4 Business Changes

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new operating entity. You will be notified in advance in such cases and the protections of this policy will continue to apply.

Important: For no reason other than those stated above will ae99 ever provide your information to third parties — in particular advertisers, marketing agencies, or unrelated businesses.

The ae99 website uses cookies and similar technologies. These are small data files stored in your browser that help us improve our services.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the website — maintaining login sessions, security verification, and saving your preferences. Without them, the platform will not function properly.

6.2 Functionality Cookies

These cookies are used to remember your language preferences, display settings, and other personalized choices, making your experience more convenient.

6.3 Analytics Cookies

Anonymous statistics are collected to understand which parts of the platform are used most. This information does not directly identify you and is used solely for service improvement.

You can disable cookies in your browser settings, though this may limit some functionality of the platform.

As a user of ae99, you have the following rights regarding your own information:

7.1 Right of Access

You can find out at any time what information we hold about you. Upon a simple request, we will provide you with a copy of that information.

7.2 Right to Correction

If there is any inaccuracy in your information, you can request a correction. We are obliged to make that correction within a reasonable time.

7.3 Right to Deletion

In certain circumstances you can request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations.

7.4 Right to Restrict Processing

You can object to the use of your information for specific purposes, particularly in the case of marketing communications. We respect this choice of yours.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team. After verifying your identity, we will handle your request within a reasonable time.

ae99 strictly provides services only to individuals aged 21 or older. We do not knowingly collect information from any minor.

An age verification process is carried out at the time of registration. If we learn that a minor has registered, that account will be immediately closed and all associated information will be deleted.

If you believe that a minor has registered with ae99, please contact us immediately.

ae99's operations are primarily Bangladesh-focused. However, due to technical infrastructure requirements, some data may be stored or processed on servers located in other countries.

In such cases, we ensure that the relevant server providers adhere to data protection standards equivalent to or higher than this policy. The privacy and security of your information will be protected in the same way regardless of where it is stored.

ae99 reserves the right to amend this privacy policy from time to time. The policy may be updated due to service improvements, legal changes, or business requirements.

For any significant changes, we will:

• Publish a notice on the platform's main page
• Notify registered users by email
• Clearly state the date of the change

Continuing to use the platform after any changes will be considered as your consent to the updated policy. Therefore, it is advised to review this policy regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact the ae99 support team:

• Email: [email protected]
• Live Chat: Available 24/7 through the platform
• Language Support: Assistance is provided in Bengali and English

Our data protection team will respond to your request within a reasonable time of receiving it. We take any concerns about your privacy seriously.